Safe Stay
The Set Collection Safe Stay
For the past few years, we have committed ourselves to ensuring that when you stay with us again, you feel safe in returning to our hotels, whether you've been with us recently or whether it's been a while since we last saw you. For The Set Collection, nothing is more important to us than our guest's comfort, and we've been working hard to meet your expectations.
We have raised our standards even further in meeting the health and safety challenges presented by COVID-19 by following World Health Organization guidelines as well as paying close attention to local government guidelines in each of our destinations. ‘The Set Collection Safe Stay’ is our commitment to you for a healthy and happy stay.
Some of our destinations have specific guidelines, which can often change, and you deserve to have all the information you need. We kindly invite you to contact our reservations team should you have any questions or enquiries, or follow this link to discover entry requirements.
Until we meet again, please stay safe and healthy.
Let’s Connect
Whether via a phone call, WhatsApp message or email, our colleagues are here for you before, during and after your stay. If you have any questions or concerns about your stay with us, feel free to reach out at any stage.
Social Distancing
Where local governments require social distancing measures, our properties ensure that all guidelines are met for the safety of our guests and colleagues alike.
Personal Protective Equipment
When required by local guidelines, our colleagues are more than happy to wear PPE, including face masks, face shields, and gloves, and we encourage our guests to do the same.
Hygiene, Cleanliness, and Cleaning Protocols
More than ever, all of our colleagues follow strict rules for personal hygiene, as well as World Health Organization guidelines. Our cleaning protocols have been enhanced as well, with WHO and local health and government protocols followed at all times.
Consistent Training
Guidelines and restrictions often change suddenly, so we ensure that all of our colleagues are fully briefed and trained on any new information. Your health and safety is our priority, and knowledge is our number one measure to guarantee this stays the same.
Let’s Connect
Whether via a phone call, WhatsApp message or email, our colleagues are here for you before, during and after your stay. If you have any questions or concerns about your stay with us, feel free to reach out at any stage.
Social Distancing
Where local governments require social distancing measures, our properties ensure that all guidelines are met for the safety of our guests and colleagues alike.
Personal Protective Equipment
When required by local guidelines, our colleagues are more than happy to wear PPE, including face masks, face shields, and gloves, and we encourage our guests to do the same.
Hygiene, Cleanliness, and Cleaning Protocols
More than ever, all of our colleagues follow strict rules for personal hygiene, as well as World Health Organization guidelines. Our cleaning protocols have been enhanced as well, with WHO and local health and government protocols followed at all times.
Consistent Training
Guidelines and restrictions often change suddenly, so we ensure that all of our colleagues are fully briefed and trained on any new information. Your health and safety is our priority, and knowledge is our number one measure to guarantee this stays the same.